Helio Home limited warranty

Coverage

Every Helio T2 thermostat and Helio Air sensor is covered for 2 years from the date of delivery against defects in materials and workmanship. This is in addition to your 45-day return guarantee.

Covered examples:

Device will not power on with a confirmed working C-wire or outlet.
Ring or LED faults, unresponsive dial, sensor readings stuck at a constant value.
Wi-Fi radio failure confirmed by support.

Not covered:

Damage from incorrect wiring, line-voltage connection, water, or drops.
Cosmetic wear.
Devices bought from unauthorised resellers.
Loss of Wi-Fi connectivity caused by router or ISP settings.

How to make a claim

Contact support with your order number (or the email used at purchase) and a description of the fault. Photos or a short video help.
Support runs through 2–3 diagnostic steps with you. Most claims are resolved in one conversation.
If the device is faulty we ship a replacement first, with a prepaid label for the old unit. You are not without a thermostat while you wait.

Replacements carry the remainder of the original warranty or 90 days, whichever is longer.

Registration

You do not need to register. Warranty is tied to the order, and the device serial number is linked to your account when you pair it in the app.

Transfer

The warranty stays with the device if you sell your home with the T2 installed. The new owner can contact support with the serial number found under Settings → About.

This warranty gives you specific legal rights, and you may also have other rights that vary by state or province.